Francoise Brougher, VP, Global Advertising and Product Operations for Google, announced earlier today that Google is introducing free phone support for all of our U.S.- and Canada-based AdWords customers.
Currently Google offers email and online support. When you have a question about your account or advertising campaigns, you can now call an AdWords specialist if you prefer.
According to Brougher, Google has added phone support for a simple reason: you asked for it! You, the advertisers for Google Adwords, told Google that while you appreciate online resources like the AdWords Help Center, you also want the option to get live, expert support when you need it. And we all know that Google listens. They did it this time too.
The new phone option is one of many tools that can help you succeed with AdWords and (most importantly!) find even more customers. You can also email Google, or learn from other advertisers in the AdWords Help Forum.
The AdWords Online Classroom offers free online courses on a wide variety of AdWords topics, from the basics to great tips to take your account to the next level.
To speak to one of our specialists, give a call at 1-866-2Google between Monday-Friday, 9am-8pm Eastern Time. This number is for current AdWords advertisers only, so please make sure you have your customer ID ready.
Google is also planning roll phone support out to advertisers in other countries in the coming months.
