Francoise Brougher, VP, Global Advertising and Product Operations for Google, announced earlier today that Google is introducing free phone support for all of our U.S.- and Canada-based AdWords customers.
Currently Google offers email and online support. When you have a question about your account or advertising campaigns, you can now call an AdWords specialist if you prefer.
According to Brougher, Google has added phone support for a simple reason: you asked for it! You, the advertisers for Google Adwords, told Google that while you appreciate online resources like the AdWords Help Center, you also want the option to get live, expert support when you need it. And we all know that Google listens. They did it this time too.
